Shopify is testing a new universal search feature

Google may have a new shopping competitor on its hands. Shopify is testing a new feature in its app that allows customers to search across all merchants on the platform.

How it works. The new “Search for anything” search box enables you to search for items previously purchased, merchants matching the search term, and products sold by any Shopify merchants.

Thanks to Glen Gabe for pointing this out to us on Twitter.

The new Shopify marketplace. It seems that Shopify has changed its viewpoint on whether or not to become a marketplace. In 2021, Shopify’s president Harley Finkelstein said it did not have plans to be a marketplace. But with their new search test, they are, in fact, becoming a marketplace.

The test is rolling out to a limited number of users. We have no word on who will have access to the search feature, how long it will run, or if it will ever be released globally. “Current and former Shopify employees said it was unclear whether the company would ever roll it out to a wider audience, as internal debate continues about whether the feature would hurt merchants,” says Madeline Stone at Business Insider.

Why we care. The new universal search feature could mean that Shopify merchants will need to start paying to appear first in search results or start planning their SEO strategy. Furthermore, app users and shoppers will only see results from stores on the app, which could limit the options shown for certain products. This may not be an issue, though, since there are over 4 million stores built on the platform. It may also entice sellers to move their stores from other ecommerce platforms.

The post Shopify is testing a new universal search feature appeared first on Search Engine Land.

Original source: https://searchengineland.com/shopify-is-testing-a-new-universal-search-feature-389739

Your Little One Can Now Get Paid to Test Out Children’s Toys This Christmas

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Get paid to test toys. My 1st Years has launched a brand new role ahead of Christmas, which will see children aged from 0-6 years get the chance to test out a range of the brand’s bestselling children’s toys.

The very important Christmas role will include playing with an assortment of toys for their age range, and reporting back to Santa on their favourites

Parents can apply on behalf of their children, and one lucky winner from each age group (0-12 months, 1-2 years and 3-6 years) will receive up to £150 worth of Christmas gifts
As we head towards the festive period, many parents will be scouring the internet and shops in an effort to find the best toys for their little ones to pull out from under the tree on Christmas Day. This year, My 1st Years want to take some of the stress out of this process by recruiting three little helpers for Santa, to test out and review some of their best toys ahead of the big day.

With searches for “best childrens toys” peaking every year between November and December, it can be tricky to know which toys your little one will want to play with beyond Christmas Day alone. With this in mind, the My 1st Years team are searching for three ‘Santa’s Little Helpers’ to provide a fresh and highly relevant perspective on their favourite toys, and ultimately helping to guide parents in the gifting process.

In return, each Santa’s Little Helper will receive up to £150 worth of My 1st Years toys, selected for their age range – and all they have to do is play with the toys this Christmas, before reporting back on which ones truly are the ultimate gifts to unwrap.

get paid to test toys

This one-of-a-kind dream ‘job’ for little ones hoping to find some exciting presents under the tree, is open to children across the globe; but applications will need to be made by parents. Applicants can simply submit theirs via the link below, stating why their child in particular would be a great little helper for Santa, and why they deserve this role of a lifetime.

The closing date for all applicants is 11:59pm on Sunday 11th December 2022.

Gareth Chadwick, Head of Marketing at My 1st Years commented: “With Christmas fast approaching, it can be tricky for anyone buying gifts for children to make sure the gift they buy is going to be well-loved and used for years to come!

We’re always on the lookout for feedback from our youngest customers, and are so excited to give this opportunity to a few lucky children – while getting to hear their well-valued opinions on their favourite toys. With the cost of living skyrocketing, we know that buying presents for your children is more expensive than ever – so we’re looking forward to easing this slightly and making some dreams come true for three lucky families.”

To apply for the Santa’s Little Helper role on behalf of your child, read the terms and conditions and find out more about the requirements of the position, visit their website here.

Additional Reading – 51 Money Saving Tips for Parents.

The post Your Little One Can Now Get Paid to Test Out Children’s Toys This Christmas appeared first on MoneyMagpie.

Original source: https://www.moneymagpie.com/make-money/your-little-one-can-now-get-paid-to-test-out-childrens-toys-this-christmas

Google publishes document on more notable ranking systems

Google has published a new help document that talks about the more “notable” ranking systems Google has deployed over the years that are both currently in use and no longer in use in Google Search. The document is named a guide to Google Search ranking systems.

Ranking systems in use. The document specifies that these are the ranking systems that are currently in use at Google Search. Google also provides a brief explanation of each ranking system. Note, some of these are multiple systems and some are single systems

  • BERT
  • Crisis Information systems
  • Deduplication systems
  • Exact match domain system
  • Freshness system
  • Helpful content system
  • Link analysis systems and PageRank
  • Local news system
  • MUM
  • Neural matching
  • Original content system
  • Removal-based demotion system including legal removals and personal information removals
  • Page experience system
  • Passage ranking system
  • Product reviews system
  • RankBrain
  • Reliable information systems
  • Site diversity system
  • Spam detection systems

Retired ranking systems. Here are some of the old ranking systems that are either no longer in use, or incorporated into new systems. Such as the page experience system replaced the old page speed system:

  • Hummingbird
  • Mobile-friendly ranking system
  • Page speed system
  • Panda system
  • Penguin system
  • Secure site system

Why we care. This is super useful to see what larger ranking systems are still in use and what is no longer in use. This list is also useful to see how Google defines each system, how it is used and what it means for Google Search.

The post Google publishes document on more notable ranking systems appeared first on Search Engine Land.

Original source: https://searchengineland.com/google-publishes-document-on-more-notable-ranking-systems-389741

The Value of Personal Financial Planning for Business Owners

Home Business Magazine Online

Whether a small or large business owner, you must plan your finances through a financial business plan to run a successful and profit-making business. Financial planning through a financial business plan outlines your current financial position, objectives, and strategies you’ll execute to attain those goals. It also shows your debts, current and future investments, savings, and overall earnings.

Planning your finances is one of the most crucial factors affecting your business’s success. It’d be best if you’re keen when building these plans. However, you must consider your net worth statement, debt management plan, insurance coverage, retirement plans, and average emergency funds you’ll need for your business. If you make intelligent plans, you’ll reap all the benefits of planning your business’s finances. Some of these benefits include the following:

1. Helps in Managing Your Cash Flow

The overall income of your business is likely to vary from year to year, season to season. An efficient financial plan considers such factors and helps you manage your cash flow in the long run. Your cash flow expectations should also be clear and reasonable. A good financial plan ensures that your business survives all seasons, regardless of its high income. It guides you on how to plan your utilities, insurance, and payroll.

You can also enlist the help of experts specializing in financial planning to help you organize your capital if you find it challenging to do it by yourself. By doing so, you can proudly join the top companies that claim to believe that the end goal isn’t to be rich but to gain wealth with purpose. Therefore, ensure your financial plan outlines how you’ll manage your finances throughout your business.

2. Assists in Prioritizing Expenditure

It’d be best to conserve as much finance as possible, especially when running a startup business. You don’t want to spend a tremendous amount of money to take your business off the ground only to fail before it even begins, and that’s why you need to include your capital structure in your overall business plan.

Unnecessary expenditure will drag your business a few steps back. However, having an excellent financial plan ensures this doesn’t happen. It helps you prioritize expenses throughout the seasons. Good examples of business expenses you have to watch out for include:

  • Utilities;
  • Team member salaries and wages;
  • Supplies and equipment;
  • Insurance;
  • Taxes; and
  • Maintenance and repair.

With this in mind, you’ll be able to focus on the more necessary expenses and fast-forward some that aren’t as urgent.

3. Acts as a Measure of Progress

Planning outlines the results you want to see at the end of each business year. With these, you can weigh and see how your business is performing. It’ll also help you identify your weak points and implement new strategies to help you achieve them.

Alongside measuring your performance, financial planning also helps you set performance standards you must meet. Such criteria may include setting aside retirement and emergency funds and avoiding debts as much as possible. These standards guide you on the exact steps you need to follow to attain your goals.

financial planning
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4. Helps You Achieve Your Financial Objectives

When you plan your finances, you include goals and objectives you want to achieve. These goals give your business a sense of direction and purpose. It becomes your focus point, and you aim for enough resources to accomplish these objectives.

Having clear, achievable financial goals to run a successful business would be best. It’ll help if you balance your short-term and long-term business goals with your capital. To achieve practical financial goals, consider the following:

  • Setting SMART and achievable goals;
  • Matching your goals and the value they create;
  • Visualizing your objectives beforehand to gain the momentum to achieve them; and
  • Reviewing your objectives constantly to ensure they’re still valid.

Ensure you consider the above factors when setting your goals. Remember, your goals will give you purpose and a sense of direction.

5. Promotes Transparency with Employees and Investors

You must prove that your finances are well-organized before investors can dig into their pockets to support your operations. They first want a well-thought-out business plan outlining the strategies you’ll implement to ensure you run a successful business because no one wants to put their eggs in an unstable basket. A financial plan promotes transparency with investors and makes them more confident in your operations.

The same applies to your employees. If you’re open and honest with your employees, they’ll always strive to perform better in their posts. Sharing your plan with your employees gives them confidence, knowing that the company is in good hands and their jobs are secured. They feel valued and a part of the organization, which boosts their working morale, relationship with management, and overall productivity.

Conclusion

Every business owner needs a business plan outlining their current financial status and where they aim to be. It boosts confidence with investors and helps you overcome slow seasons that’ll otherwise take your business to the ground. It’s best to hire experts to help you with financial planning endeavors.

The post The Value of Personal Financial Planning for Business Owners appeared first on Home Business Magazine.

Original source: https://homebusinessmag.com/business-start-up/planning-a-business/value-personal-financial-planning-business-owners/

Security Essentials Every Business Needs

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Security is an issue that businesses cannot afford to overlook. It’s not just about protecting your valuable assets, but also preserving the reputation of your brand in the eyes of customers and clients.

There are all sorts of products, services, and solutions out there designed to protect commercial operations from crooks, so let’s narrow it down to the must-have elements that will keep your premises safe and secure.

Surveillance

Security cameras are a tried and tested way of keeping tabs on your business, whether you’re using external units to monitor access points or internal devices to track employee behavior and performance in combination with other steps to improve productivity.

There are a few things to think about when choosing your surveillance setup, such as whether you need round-the-clock monitoring, whether you’ll be checking the live feeds in-house if you’ll have on-site storage for the footage, and if having remotely maneuverable cameras or static equivalents makes sense.

Alarm systems

There are two types of alarm that most businesses require both to maintain safety and security, as well as to comply with standard regulations governing commercial buildings.

The first is a fire alarm system, which also includes detection capabilities for deadly carbon monoxide leaks. The second is a security alarm that detects unauthorized access from would-be thieves, and can even feature panic buttons for employees to activate in emergencies.

Keyless locks

Suppliers like All Security Equipment provide a range of door-locking solutions, with keyless examples being best suited to businesses.

One of the reasons that the keyless approach is attractive for commercial buildings is that it means you don’t need to issue a physical key to every single employee or visitor to the site. Instead, you can make use of a passcode or even a biometric recognition solution to enable access.

Another selling point is that keyless locks can be smarter than traditional mechanical locks, in that they offer advanced connectivity and even multi-factor authentication to further bolster security.

Lighting

You don’t just want to invest in tech that will help you detect and gather evidence of criminal activity on your business premises. Better still, if there are things in place that actively deter interlopers from even trying to interfere with your assets, you’ll avoid all of the fallout.

The right lighting setup can do just that, and again it’s about getting the right combination of external and internal illumination. For example, you might consider matching your lighting with your surveillance gear, so that security cameras have sufficient light to record what’s going on, in the case that they aren’t able to record infrared footage.

You could also use motion-sensitive lighting that tricks on when movement is detected. This is not only a good way of warding off intruders, but also provides a more energy-efficient and affordable alternative to the always-on approach.

Tiered access

Earlier we talked about how having keyless locks is a good way of managing access to the site, but you also need to think about the different layers of access that your security setup provides.

For example, there’s no point in allowing every visitor to access every corner of the building and its grounds unless they need to as part of their role. It’s better to take a tiered approach, with levels of access granted according to the responsibilities and expertise of the team member in question.

Wrapping up

Being security savvy is not an option, but a necessity if you run a business. All of these essentials are worthy of your investment, but also remember that you need employee training and best practices to maximize their effectiveness.

The post Security Essentials Every Business Needs appeared first on Home Business Magazine.

Original source: https://homebusinessmag.com/businesses/security/security-essentials-every-business-needs/

In Lisbon for Business: Where to Stay?

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Lisbon has long been a popular tourist destination, for a variety of reasons. The spectacular architecture and impressive monuments. The shopping and gastronomy. The nightlife. The friendly, English-speaking locals, and of course the sunny, temperate weather.

The city has also become an important business hub. Its location makes it convenient for those coming from the Americas as well as Europe. The country has invested greatly in its infrastructure and transportation, and its airport is right next to the city. Accommodation is plentiful, from hotels, to monthly apartment rentals. The city’s popularity is such that it consistently ranks in the top 10 best cities for international congresses. So, if you are coming here on a business trip, where should you stay?

Long weekend or monthly rental?

The affordability of Lisbon opens up many options as far as accommodation is concerned, and even those on a more restrictive budget have no need to avoid the city center. The first thing to consider is whether you are coming for a few days or a few months. If you’re coming for a few days, then hotels or Airbnbs are your best bet. Many visitors though, will be looking to stay for a month or more, in which case you’re probably looking for furnished and serviced apartments to rent monthly.

Which neighborhood to choose?

Lisbon has many wonderful neighborhoods, all with something to offer. If you’re coming for a business trip though, what are your best options?

Baixa

Baixa is Lisbon’s most central district, running from Praça do Comércio (Plaza of Commerce) on the riverfront, up to Avenida Liberdade. If you want the heart of the action, Baixa is the place for you. It is also the flattest part of Lisbon, making it highly walkable, even for the less sprightly. Many of the city’s most popular hotels for business travelers, such as the InterContinenal, sit in Baixa, or nearby Chiado.

Chiado

Chiado is also very central. Sandwiched between Baixa and the famous Barrio Alto, it is a nice mix of both. The hills may be steeper, but it is also trendier. The nightlife is more vibrant than Baixa, and more upmarket than Barrio Alto, making it a good choice for those there on business, but keen to make the most of their downtime.

Santo António

North of Baixa, Santo António contains some of Lisbon’s most recognisable places, such as Marques de Pombal square, and Avenida Liberdade. Famous for boutique shopping, luxury hotels, and Michelin star restaurants, Santo António is perfect for more upmarket visitors. The area is good for monthly apartment rentals, for those staying a little longer, and is one of the easier districts to walk around.

Alfama and Mouraria

On the other side of Baixa, these districts are for those looking for a more historical stay. The cobbled streets and fado bars make them perhaps the best examples of the more traditional side of Lisbon. While they may be a treat for the eyes, the streets are a lot tougher on the legs, with the hills here some of the more unforgiving. Apartment rentals can also be more difficult to find, with locals keen to keep the number of hotels and holiday lets down to preserve the area’s charming nature.

Enjoy your trip

Wherever you stay, Lisbon’s efficiency and infrastructure will surely make your trip a productive one, and its luxury shopping mixed with traditional Portuguese culture will give you plenty to do in your spare time.

The post In Lisbon for Business: Where to Stay? appeared first on Home Business Magazine.

Original source: https://homebusinessmag.com/lifestyles/travel/lisbon-business-where-stay/

7 HVAC Marketing Strategies to Grow Revenue

Home Business Magazine Online

The HVAC business industry has become more competitive than ever before. To succeed, you need to have a plan for marketing your business. Marketing helps companies attract new customers and grow their revenue. It also enables them to build relationships with their existing customers. It is crucial to the business’s success and staying ahead of the competition.

Gone are the days when companies used radio or television advertisements to reach their target market. Today, you need to be more strategic in your marketing efforts to take your business to the next level. Marketing for HVAC companies needs to focus on several aspects, such as online presence, content marketing, and lead generation. In this blog post, I’ll go through some of the most effective marketing strategies for HVAC companies. So, let’s get into it.

1. Upgrade Your Business Website

A business website is one of the most important marketing tools for any company in any industry. It is the first impression that potential customers will have of your business. If your website is outdated or not user-friendly, you will likely lose customers to your competitors.

Design your website with your target market in mind. It should be easy to navigate and include relevant product or service information. In addition, your website should be optimized for search engine optimization (SEO). It will help you rank higher in search engine results pages (SERPs), making it more likely for potential customers to find your website.

2. Leverage Content Marketing

Content marketing is a powerful marketing strategy that can help you attract and engage your target audience. It involves creating and sharing relevant and valuable content to reach your target market. Content marketing can take many forms, including blog posts, infographics, ebooks, and whitepapers.

The key to content marketing is to create interesting and useful content for your target market. It should also be optimized for search engines to reach a wider audience. In addition, you need to promote your content through social media and email marketing.

3. Use Consumer Financing

If you offer consumer financing, it can help you increase sales and grow your business. Many entrepreneurs don’t know “what is consumer financing” and how it can help them close more deals. However, it has become a vital tool for businesses in recent years. Many customers are reluctant to purchase because they cannot afford the upfront cost. With consumer financing, they can spread the cost of their purchase over time and get the product or service they need.

Consumer financing can help you close more sales and grow your business. Many companies offer consumer financing for HVAC products and services. You can partner with a reputable company to finance your customers. To choose the right partner, compare different companies’ fees, terms, and conditions.

4. Generate Leads with Paid Advertising

Paid advertising is an effective way to generate leads for your business. You can use paid search ads, display ads, and social media ads to reach your target market. Paid advertising allows you to target your audience with precision. Several paid advertising platforms, such as Google Ads and Facebook Ads, offer a wide range of targeting options.

For example, you can target people who live in your city, have visited your website, or are interested in HVAC products or services. Paid advertising can be very effective in generating leads for your business if done correctly. Moreover, if you want to target homeowners in a certain area who need HVAC services, you can use geo-targeting to display your ads only to those individuals.

Digital Marketing Team
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5. Build Relationships with Email Marketing

Email marketing is a great way to build relationships with your customers and prospects. It involves sending email newsletters, announcements, and special offers to your email list. You can also use email marketing to nurture leads and convert them into customers.

Email marketing effectively keeps your customers informed about your latest products or services. It is also an excellent way to upsell and cross-sell your services. In addition, email marketing allows you to build relationships with your customers and develop a rapport with them.

6. Develop a Strong Social Media Presence

Social media platforms are an excellent channel to reach your target market. You can use social media to promote your content, generate leads, and build customer relationships. In addition, social media platforms offer a great way to connect with other businesses in your industry.

Make sure to post interesting and engaging content on your social media accounts. Videos and visuals are especially popular on social media. You should also run social media ads to reach a wider audience. In addition, you can use social media to create a strong relationship with your customers. Respond to their comments and queries timely.

7. Promote Referral Marketing

Referral marketing involves getting customers to promote your business to friends and family. Referral marketing can be done offline or online. You can use referral cards, social media, or email marketing to promote referral marketing.

Make sure to offer an incentive for customers who refer your business to others. For example, you can offer a discount on their next purchase. You can also offer a freebie or a contest entry for every referral. Referral marketing is an excellent way to grow your business without spending much money on advertising.

The post 7 HVAC Marketing Strategies to Grow Revenue appeared first on Home Business Magazine.

Original source: https://homebusinessmag.com/business-start-up/marketing-plans/7-hvac-marketing-strategies-grow-revenue/

Pensioners could receive up to £600 from today

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From today, the government is providing pensioners with £300 per household. This comes in addition to Winter Fuel Payments. Here at MoneyMagpie, we always want to bring you the latest financial news as soon as we can. Continue reading for more information about this payment. 

Over 11.6 million pensioners will begin receiving up to £600 from today. This payment is to help with energy bills this winter, as fuel costs continue to rise rapidly.  

The support will cost the government over £4.5 billion, and is part of a package helping people across the UK with the cost of heating their homes. This total also includes the £400 Energy Bills Support Scheme, in which all households receive £400, split over six months. The £4.5 billion also includes the Energy Price Guarantee, keeping the price cap lower to help save households around £900. 

Winter Fuel Payments are boosted this year by an additional £300 per household, as part of the Pensioner Cost of Living Payment. This will be put into bank accounts over the coming two months, starting today (23rd November 2022). The vast majority of pensioners will receive this automatically. 

The money will appear on bank statements with a payment reference that starts with your national insurance number follower by ‘DWP WFP’ for those in Great Britain. For those in Northern Ireland, the reference will end with ‘DFC WFP’. 

Work and Pensions Secretary Mel Stride said:

“We want to do everything we can to support pensioners who are often the most exposed to higher costs. That’s why we’re providing all pensioner households with an additional £300 on top of their Winter Fuel Payments to heat their homes and stay warm this winter. 

“This extra payment is just one part of the wider support package we’re delivering to help with rising bills, including the biggest State Pension increase in history. 

“Our support doesn’t stop here. As we deal with the impact of Putin’s illegal war in Ukraine and the aftermath of the pandemic, we will continue to stand by the most vulnerable, with further cost of living payments coming next year.” 

The post Pensioners could receive up to £600 from today appeared first on MoneyMagpie.

Original source: https://www.moneymagpie.com/make-money/pensioners-could-receive-up-to-600-from-today

NPS for agencies: How to capture client and employee satisfaction

Agencies can often fall into the trap of thinking that clients are happy if they increase their marketing investment. 

Similarly, we assume that employees are happy if we’re focusing on culture and trying to do the right thing.

But are those things really true?

Our agency uses two simple metrics to gather objective data – Net Promoter Score (NPS) and Employee Net Promoter Score (eNPS).

Net Promoter Score for agencies

Even if you’ve never heard of NPS, you’ve probably received an email or text that asks a simple question: “Would you recommend us to a friend, family member, or colleague?” 

That single question helps companies measure client satisfaction and can help your agency understand if clients are delighted or simply comfortable.

Those who give you a 9 or 10 are considered “promoters” and are your biggest advocates. They not only tend to stick with you, but they are also likely to evangelize for you internally and externally.

Anyone who gives you a score of 6 or lower is a detractor. That means that they not only aren’t fans of yours, but they generally aren’t willing to defend their relationship with you or your firm either. Scores of 7 or 8 are considered passive and are not counted toward your NPS.

The Net Promoter calculation requires adding up the survey responses and subtracting the percentage of detractors from the percentage of promoters. The delta is your Net Promoter Score. 

For example, let’s say:

  • 65% of respondents are promoters.
  • 25% are detractors.
  • 10% are passives

In this case, your NPS would be 65-25=40.

An NPS score above 70 is world-class, and the benchmark for digital marketing agencies is 68.

The reason that the benchmark is so high for digital marketing agencies is that dissatisfied clients tend to take their business elsewhere if they aren’t happy.

Net Promoter Scores can help you understand how the overall health of your agency is likely to trend and may help you predict (or stop) upcoming client churn.

I’d recommend capturing the score on a quarterly or semi-annual basis since perceptions can change – not only based on results but external factors and feelings.

We use a tool called AskNicely that allows us to ask follow-up questions after receiving the score, and also lets us trigger different workflows based on responses.

We can understand if clients are delighted by technical knowledge, communication, or a different factor. Similarly, we can understand any causes of dissatisfaction.

In addition, we can slice data based on the person working with the client to understand if there’s risk based on one of our employees or by the line of service (e.g., SEO, PPC, strategy).

The additional feedback complements the score itself and allows us to dig into the “why” behind a rating, and course correct anywhere needed.


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The flip side: Employee Net Promoter Score (eNPS)

As all agency leaders know, the market for digital marketing talent is exceptionally hot, especially with so many remote roles. This remote shift has made the barrier to switching jobs extremely low, so managers must have a pulse on employee satisfaction.

The eNPS question is very similar to the one for NPS, “On a scale of 0 to 10, how likely are you to recommend our organization as a place to work to others?”

Although you likely have some raving fans, eNPS tends to have more “passive” or neutral scores than a traditional NPS score for your service offering. Employees likely won’t feel bad about giving you an 8, a score that ultimately gets discarded since it’s considered a neutral sentiment.

An eNPS score of 40 or greater is considered excellent. Employees tend to hold companies to a very high standard – often higher than clients.

Similar to NPS, it’s important to trend this score either quarterly or semi-annually for various reasons:

  • Happy employees generally lead to happy clients and you want to spot any dissatisfaction.
  • Expectations increase over time. Ensure that your agency is holding steady or improving.
  • Client rosters and contacts change and can impact how the employee feels.
  • Scores can be impacted negatively or positively by temporary factors such as project launches or other extremely busy periods.

In addition to tracking the eNPS score itself, I also recommend that smaller firms look at the average of the scores. For example, perhaps your agency has a lot of 9 and 10s, but there are just a couple of people giving you detractors, your overall satisfaction may be strong. 

Sample size can have a big impact on smaller firms, especially if you don’t get a 100% response rate.

Why should your agency care?

Client and employee churn is part of running an agency, but by capturing these two objective metrics, you can try to get ahead of it.

Reach out quickly to clients that give you anything outside of a 9 or 10, and even those who drop from a 10 to a 9. Ask them for candid feedback about what you can do to turn them into promoters and improve the business relationship.

To get the most accurate feedback from employees, you’ll need to gather the data anonymously. This makes gathering actionable insights a bit more difficult.

However, if you receive a lower than optimal score, you can follow up eNPS with another anonymous survey asking employees what their favorite and least favorite parts of working for your agency are.

Getting started

Since NPS and eNPS are based on one question, it’s easy to start. For a free solution, you can try SurveyMonkey or Typeform. 

However, several solution providers specialize in capturing satisfaction feedback such as Delighted, AskNicely, Survey Sparrow and Retently. These SaaS companies can help you extract more details than a simple form.

For more advanced analysis, you’ll want to find a solution that connects to your other data sources (such as your CRM), but it ultimately has to meet the pricing and features required for a business of your size.

Get started today and understand if your agency is on the right track.

The post NPS for agencies: How to capture client and employee satisfaction appeared first on Search Engine Land.

Original source: https://searchengineland.com/nps-for-agencies-389690

Link juice: Is it the new snake oil of Google SEO?

Google’s Search Advocate John Mueller – in a rare case of annoyance – said that any SEO advice mentioning “link juice” is not to be trusted. Is it or not?

I wondered about the context and doubted whether it was true. There are different opinions

After Barry Schwartz shared the news on LinkedIn, a lively debate ensued. Even Moz and SparkToro founder Rand Fishkin chimed in on the comments saying, “Maybe link juice is real after all. Maybe y’all should write more about it!”

When he dismissed link juice, Mueller was answering a question about outgoing links. He essentially ignored the original question and solely responded to the undesirable “link juice” mention. 

While Mueller is usually neutral in his tone this time he came close to a rant on Twitter: 

  • “Anything that talks about ‘link juice’ should be ignored.”

This is nothing new. He’s just reiterating what he expressed in the past more than once.

Here’s a similar quote from his Twitter account back in 2020: 

  • “I’d forget everything you read about ‘link juice.’ It’s very likely all obsolete, wrong, and/or misleading.”

So is link juice such a detestable term? Is it akin to the “snake oil” fringe SEO practitioners are still offering? Let’s take a look at the bigger picture.

There’s a reason why the SEO industry had a bad rep for many years. Metaphorical snake oil has been sold in various ways and many websites have been harmed by misguided SEO advice or tactics.

The proverbial “snake oil” – a synonym for misleading promises of miraculous cures to all kinds of diseases – has often been likened to SEO.

Even in 2022, we see many more #seohorrorstories passed on Twitter and other social media than inspiring success stories. SEO experts themselves, not just outsiders, rather focus on those negative news.

Of course, the SEO industry is not the only one guilty of selling snake oil or spreading the word about it. 

I had many clients asking me for unethical SEO practices over the years. To this day, you have to be very firm in your ethics in order not to get caught up in a downward spiral of shady SEO techniques. I also get requests for paid links and other similar offers regularly by mail.

When Google started out in the crowded and messy search engine market, it had a revolutionary ranking algorithm that used the so-called “PageRank” to determine website authority. It was named after Google co-founder Larry Page, not (just) the actual “web page.”

SEO specialists started to use many different slang terms for PageRank – “Google juice” or “link juice” being among the most popular.

In the early years since its inception, Google performed pretty well by PageRank alone and grew its market share continuously. 

First-generation search engines like AltaVista, Yahoo and Infoseek were easily gamed by simply using:

  • Keyword stuffing.
  • Hidden text.
  • Misleading meta tags.

Once Google grew big enough to dominate the market, unethical SEO practitioners mainly focused on artificially inflating the number of incoming links (also called backlinks) so that Google would rank them higher.

PageRank became less and less of a guarantee of high-quality search results leading to Google started adding more ranking signals to the algorithm over time. 

As link juice became more abused, Google kept on adding more ranking signals, sophisticated technologies like AI and quality concepts like E-A-T.


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We won’t go too deep into the topic of link juice, as others have done before us. An evergreen guide by WooRank is still worth reading to get a quick overview. Their visualizations are especially self-explanatory.

Advertising & Marketing (NEC)

In theory, the website authority of the site linking out is spread more or less equally to the pages it links to. 

But in reality, the process is much more complex and link value depends on many other elements including:

  • Anchor text (<a href=”example.com”>I’m the anchor text!</a>): Too many keywords are a red flag, not enough pass less value.
  • Placement on the page: Footer links count less than content links, for instance.
  • Context on the site and page: Irrelevant or off-topic context passes less value.
  • Additional attributes: HTML rel attributes such as rel=”nofollow, UGC, sponsored” devalue links. 
  • The number of links: Link lists with dozens of links may not pass any significant value.

By 2019, Google has shifted its messaging to concentrate on quality content. From the outside, the pivot seems to imply that “content is the new link.” Eventually, one of Google’s main SEO documents which largely focused on links was updated to predominantly cover content.

For a long time, Google representatives have been wary of the industry’s emphasis on link building. Instead, they underscore the need for quality content each time the question comes up.

Now, Google tends to overemphasize content in order to make people more aware of it and underrepresent links so SEOs stop obsessing about them.

In Google Search Essentials, the “key best practices” section mentions content six times including on top while links are mentioned only three times:

Aircraft Parts Manufacturing

In my opinion, we have to put both tendencies into perspective and ensure we find the middle ground.

Links are still very important yet their impact will be dwindling over time, while content is steadily growing in importance.

While the colloquial term link juice really sounds a bit sleazy, the concept behind it (Google’s original algorithm) is still valid and used to determine website and page-level authority or value. 

It’s a huge oversimplification of the by-now very complex Google algorithm containing numerous checks and balances (as Kaspar Szymanski has summarized) ensuring a proper ranking less prone to manipulation.

At the end of the day, you still have to attract links to your website or else other content of similar quality will outrank you in organic search results. So, while using the term link juice may sound a bit outdated, it’s not yet complete snake oil. 

What do the experts say? Fishkin is not the only one to speak about link juice.

Brian Lonsdale, Co-founder of Smarter Digital Marketing Ltd, maintains:

  • “If Google doesn’t want you to do something it means that it works.”

WhilePierre Zarokian, CEO at Submit Express / Reputation Stars, added

  • “I will not fall for that. Google algo has been based on link juice since 1998.”

You can say many things to refer to link juice without sounding like a drug dealer in a back alley. 

Jessica Levenson, Global Head of Digital Strategy & SEO at NetSuite and Oracle, makes it pretty clear:

  • “Frankly, no one should use that term. Links and their purpose aside, it’s the worst phrase ever.”

What else can you say instead then? Some of the more professional-sounding terms include:

  • Link authority
  • Link value
  • Link equity

Daniel Foley Carter, Director at Assertive, explains:

  • “I call it link equity – irrespective of what Google says – anyone who’s been in the SEO industry knows to take things like this with a big pinch of salt.”

If that’s too boring or technocratic for you, you can follow the advice of Brent Payne:

  • “I use ‘link tequila,’ it’s just a lot more fun. And I love tequila.”

When you use a synonym for “link juice” though, remember that the concept is on the way out and doesn’t work by itself as in the early days. 

When I started out in SEO in 2004, it was still common to rank empty websites.

You could even get thin content pages to rank for competitive keywords solely by directing link juice to them. In 2022, that’s a rare exception – if at all possible.

As always, the truth is found somewhere in the middle. While Google is de-emphasizing links in their algorithm and public rhetoric, its technology still relies to some extent on links.

It’s still very difficult to get organic search visibility on Google solely by way of content. But once that content gets endorsed by links from authority sites, the probability of gaining visibility on Google’s top positions grows significantly. 

So how do we get there without buying paid links or otherwise gaming Google? There is a well-traveled path by now. It has worked for many content SEO practitioners.

Create ‘linkable assets’

For many years, website owners wanted to buy SEO services instead of creating content that could actually earn links. I lost many potential clients when explaining that I can’t artificially inflate the ranking of an empty site that only has self-promotional material as its content. 

Linkable assets are any kind of comprehensive, valuable and unique resources that are likely to get recommended by other publishers. In-depth guides, unique survey results, and breaking news are some examples.

Once you have published content that is worth getting linked to, you ideally just have to sit and wait until people notice and link to you. 

This is, of course, the theory. In practice, you will most likely be overlooked unless you are already having an established audience. 

In such instances, you have to at least mention experts in your content who already have an audience. They can help you get the ball rolling.

Reach out to ‘linkaratis’

Influencers, journalists and industry experts are usually very busy and once they are established a social media mention may not be enough to get their attention. 

Good old email outreach is your tool of choice then. So-called linkaratis are often open to helpful suggestions that match their interests. 

When you choose the right people and focus on a few instead of sending mass mailings to hundreds of strangers, you get some initial traction until others notice you organically.

The post Link juice: Is it the new snake oil of Google SEO? appeared first on Search Engine Land.

Original source: https://searchengineland.com/link-juice-seo-389706